resellrer number

[lyalc]

For a variety of reasons, I'm trying to churn my phone service.
The new provider is asking for a reseller number.

When I ring PT support, I'm told PT does not provide these, and they have never had to provide them.

Yet, I've re-confirmed my new provider requires the reseller number before they can activate the account.

This would appear to be forcing me to be locked in to PT.
If it meant that I was canceling all PT services, I can see why there may be reluctance to cooperate with customers, but this isn't the case - I'm just churning one service.

Anyone have any ideas on how to resolve this lack of assistance?
Thanks

lyalc

[PT_John]

Hi Lyalc,

If you are referring to the Telstra (wholesale) reseller number, the information you have been provided by our Customer Care team is correct - in that, we do not provide customers with this number. It's a number kept before Telstra and us.

If you are churning to an ISP that requires this, please ask them to contact us.


Regards, John