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Striker
08-01-2009, 10:47 PM
Over the past 3 days or so i have been lagging like no tommorrow
I'm not capped and i'm on 1500/256
I have been getting 80ms latency to servers in nsw and melbourne
That is very poor
Please fix my net

C:\Documents and Settings\Gerald>ping 210.50.4.61

Pinging 210.50.4.61 with 32 bytes of data:

Reply from 210.50.4.61: bytes=32 time=74ms TTL=57
Reply from 210.50.4.61: bytes=32 time=73ms TTL=57
Reply from 210.50.4.61: bytes=32 time=72ms TTL=57
Reply from 210.50.4.61: bytes=32 time=73ms TTL=57

Ping statistics for 210.50.4.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 72ms, Maximum = 74ms, Average = 73ms

Tracing route to 61.shephard.ipgn.com.au [210.50.4.61]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 12 ms 13 ms 12 ms 202-154-66-165.people.net.au [202.154.66.165]
3 13 ms 13 ms 12 ms sr-gdr-lnsa-l0.people.net.au [202.154.66.51]
4 12 ms 12 ms 12 ms sr-har-mm-bdr-a-1144.people.net.au [218.214.224.
250]
5 67 ms 66 ms 68 ms sr-gdr-core-1804.people.net.au [202.154.83.51]
6 68 ms 66 ms 68 ms pr-adl-core-g-0-2-31.people.net.au [202.154.67.4
]
7 66 ms 66 ms 66 ms pr-adl-bdr-a.people.net.au [202.154.95.1]
8 65 ms 65 ms 64 ms iprimus.ix.waia.asn.au [198.32.212.31]
9 69 ms 69 ms 68 ms vlan44.sw01.pth.iprimus.net.au [211.27.207.89]
10 72 ms 69 ms 69 ms ge0-3.ic02.pth.iprimus.net.au [211.27.207.36]
11 177 ms 74 ms 74 ms atm1.01.ic02.pth.iprimus.net.au [203.134.24.145]

12 74 ms 74 ms 72 ms 203.134.123.67
13 73 ms 73 ms 72 ms ge5-1.sw1.mel.idc.iprimus.net.au [210.50.0.42]
14 73 ms 74 ms 73 ms 61.shephard.ipgn.com.au [210.50.4.61]

Trace complete.

C:\Documents and Settings\Gerald>tracert 202.138.55.52

Tracing route to 52.01.static.syd.iprimus.net.au [202.138.55.52]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 13 ms 12 ms 202-154-66-165.people.net.au [202.154.66.165]
3 13 ms 12 ms 12 ms sr-gdr-lnsa-l0.people.net.au [202.154.66.51]
4 13 ms 11 ms 12 ms sr-har-mm-bdr-a-1144.people.net.au [218.214.224.
250]
5 68 ms 66 ms 67 ms sr-gdr-core-1144.people.net.au [218.214.224.244]

6 67 ms 67 ms 67 ms pr-adl-core-g-0-2-31.people.net.au [202.154.67.4
]
7 67 ms 67 ms 67 ms pr-adl-bdr-a.people.net.au [202.154.95.1]
8 65 ms 67 ms 65 ms iprimus.ix.waia.asn.au [198.32.212.31]
9 68 ms 68 ms 69 ms vlan44.sw01.pth.iprimus.net.au [211.27.207.89]
10 73 ms 69 ms 69 ms ge0-2.ic02.pth.iprimus.net.au [211.27.207.4]
11 69 ms 69 ms 69 ms atm1-01.ic04.syd.iprimus.net.au [203.134.2.73]
12 71 ms 206 ms 68 ms 129.143-50-210.network.zzz.iprimus.net.au [210.5
0.143.129]
13 76 ms 71 ms 70 ms 52.01.static.syd.iprimus.net.au [202.138.55.52]


Trace complete.

C:\Documents and Settings\Gerald>tracert 203.26.94.166

Tracing route to cs-6.games.internode.on.net [203.26.94.166]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 12 ms 13 ms 202-154-66-165.people.net.au [202.154.66.165]
3 12 ms 12 ms 13 ms sr-gdr-lnsa-l0.people.net.au [202.154.66.51]
4 12 ms 12 ms 12 ms sr-har-mm-bdr-a-1144.people.net.au [218.214.224.
250]
5 68 ms 67 ms 67 ms sr-gdr-core-1144.people.net.au [218.214.224.244]

6 68 ms 67 ms 67 ms pr-adl-core-g-0-2-31.people.net.au [202.154.67.4
]
7 66 ms 66 ms 67 ms pr-adl-bdr-a.people.net.au [202.154.95.1]
8 65 ms 65 ms 65 ms internode.ix.waia.asn.au [198.32.212.22]
9 67 ms 67 ms 66 ms gi6-0-9.cor1.per2.internode.on.net [150.101.0.18
6]
10 66 ms 67 ms 67 ms pos4-1.bdr1.adl6.internode.on.net [150.101.134.2
09]
11 66 ms 66 ms 66 ms gi1-12.cor3.adl2.internode.on.net [150.101.225.1
06]
12 66 ms 66 ms 66 ms cs-6.games.internode.on.net [203.26.94.166]

Trace complete.


Why is it directing me to SA/Perth and then coming back to Sydney or whereever the server is located
your service is so poor.
after i've been with you guys ever since Swiftel.. is that how you treat a loyal customer?
WOW.

darren_cp
09-01-2009, 12:55 AM
Worst overdramatisation in the world more like it ! When I read the title I thought it was a world shattering disaster ! Since when has 70ms been considered the worst lag in the world !?

No such problems here in Melbourne

Tracing route to 61.shephard.ipgn.com.au [210.50.4.61]
over a maximum of 30 hops:

2 19 ms 19 ms 19 ms 202-154-95-70.people.net.au [202.154.95.70]
3 18 ms 18 ms 20 ms mr-fln-lnsa.people.net.au [218.214.17.200]
4 20 ms 19 ms 19 ms mr-cty-bdr-b.people.net.au [218.214.17.251]
5 20 ms 20 ms 19 ms AS9443.melbourne.pipenetworks.com [218.100.13.15]
6 21 ms 19 ms 19 ms ge5-2.sw02.mel.idc.iprimus.net.au [210.50.0.37]
7 22 ms 19 ms 19 ms 61.shephard.ipgn.com.au [210.50.4.61]

Trace complete.

It does look like there is some sort of routing issue. You're best to lodge a support ticket and whim one of the staff here, probably Albert, to chase it up. And try not to take it all so personally !! I'm sure they're not creating a fault just to spite you !

Striker
09-01-2009, 01:37 AM
Sorry but routing my net from nsw to WA while i'm trying to play in gaming competitions is terrible =\
I'll try lodge a support ticket now
That is done thru the PT Contact us page right?
Thanks for your help anyways.

Striker
09-01-2009, 01:38 AM
I also cannot visit staticice.com.au for some reason while everyone else can
if i hop on a proxy i can go on it..
what is wrong with this net.. :S

I can view the page with a proxy
but using my normal internet connection i can only see folders on the page... and not the actual website :S

PT_Albert
09-01-2009, 10:33 AM
Hello Striker

Both of these issues are currently being investigated.

Albert

PT_Albert
09-01-2009, 12:40 PM
Striker,

Your emails have been replied to with the resolution

Albert

Striker
09-01-2009, 02:27 PM
Thanks i can view staticice and it seems to not route me all the way to perth now
so i think it should be ok
i'll let you know on it later if it happens again
Thanks Albert.