connection problem

[david]

I am unable to connect to the internet since last Monday morning (19th January). I have already tried isolation test, power cycle the modem, re-entered the username and password, and I also tried using a different modem.

I have contacted helpdesk several times during the week. The last call I made was on Friday morning. I was told by a customer service rep that they will contact Telstra again but I have not heard from People Telecom since then.

Is there a way to find out if anything is been done to fix my connection?

[darren_cp]

Most modems will have an "ADSL" or "SYNC" light on the unit. If you find that this light is no longer steadily on, you likely have a line fault.

Were you given a ticket number when you logged your fault ? If so, whim it to one of reps here and they will be able to check on the status for you. You can find them under the "PT Staff" section of the menu bar above. Albert in particular is usually very helpful.

[david]

Thanks for the reply darren. The ADSL light on the modem remains on but there is no internet connection.

I was given a ticket number on Tuesday but when I called on Friday the customer service rep told me that the ticket had been closed. He said he would contact Telstra to find out why the ticket was closed and get back to me. However, going by previous calls to helpdesk I am not sure if they will actually call me back.