Customersydney9
27-04-2009, 09:05 AM
After reading much of the posts on this forum I can see im not the only one. I urge anyone about to use people telecom to reconsider as I've had nothing but problems on both occasions of relocating.
Firstly after i was told that my internet connection would take no longer than 3 days i had to actually wait 11 days for the connnection.
During this time i repeatedly called People Telecom and they kept taking me through technical assistance and telling me there must be a problem with my modem when the connection date had been moved forward 11 days!
These people do not keep logs of information of what you talk about when you call as i had to explain myself every time i called! Due to this they kept trying to get me to troubleshoot the same thing everytime I called when if they bothered to look at the connection date I they could have told me I had to wait.
After coming to the connection date they kept saying i was trying to register with a wrong user name and password, again i kept resetting thje password on my modem. After much days of calls they came to the conclusion it wasnt my modem but the line itself. They called telstra and told me the service would be fixed. On no occasion did i ever get a call to see if the service was infact fixed and again I was never informed when the telstra consultant would have fixed the problem.
I was connected finally and i thought this painful process was over when I was in for another surprise. Over the weekend i noticed my internet had substantially slowed down. I went online to check my account details and to my horror the wrong account has been switched over to my address!!!!
I have 2 accounts a 29 dollar one for small business use emails etc. and a 59 dollar one for personal use.
When I made the initial call to relocate 4 weeks ago I noticed that the wrongaccount was being transfered over, I specifically EMPHASISED that the 59 dollar one be brought across. They couldnt even get that right! Now im told by the consultant that it will take 24-48 hours to "investigate" the problem and call me back. WHY? Why can they not look up someones details, when i told them i had two different accounts they had no idea I had two different accounts!!!
I paid a rellocation fee and chose not to extend the contract when i moved and when these two contracts run out which should be at around the end of the year I will be leaving People Telecom even though i will have to change my business cards and letter heads because the level of service and impractically of this company is nothing short of atrocious. I am extremely unsatisfied!!!
Firstly after i was told that my internet connection would take no longer than 3 days i had to actually wait 11 days for the connnection.
During this time i repeatedly called People Telecom and they kept taking me through technical assistance and telling me there must be a problem with my modem when the connection date had been moved forward 11 days!
These people do not keep logs of information of what you talk about when you call as i had to explain myself every time i called! Due to this they kept trying to get me to troubleshoot the same thing everytime I called when if they bothered to look at the connection date I they could have told me I had to wait.
After coming to the connection date they kept saying i was trying to register with a wrong user name and password, again i kept resetting thje password on my modem. After much days of calls they came to the conclusion it wasnt my modem but the line itself. They called telstra and told me the service would be fixed. On no occasion did i ever get a call to see if the service was infact fixed and again I was never informed when the telstra consultant would have fixed the problem.
I was connected finally and i thought this painful process was over when I was in for another surprise. Over the weekend i noticed my internet had substantially slowed down. I went online to check my account details and to my horror the wrong account has been switched over to my address!!!!
I have 2 accounts a 29 dollar one for small business use emails etc. and a 59 dollar one for personal use.
When I made the initial call to relocate 4 weeks ago I noticed that the wrongaccount was being transfered over, I specifically EMPHASISED that the 59 dollar one be brought across. They couldnt even get that right! Now im told by the consultant that it will take 24-48 hours to "investigate" the problem and call me back. WHY? Why can they not look up someones details, when i told them i had two different accounts they had no idea I had two different accounts!!!
I paid a rellocation fee and chose not to extend the contract when i moved and when these two contracts run out which should be at around the end of the year I will be leaving People Telecom even though i will have to change my business cards and letter heads because the level of service and impractically of this company is nothing short of atrocious. I am extremely unsatisfied!!!