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View Full Version : shaped account? already given 30 days notice...


flickiter
30-10-2009, 08:34 PM
hey there, just wondering if anyone has some answers for me. i have given PT my 30 day notice to churn to another company, and also have exceeded my d/l limit this month (bought a new comp and huge upgrades to d/l ugh) and have been shaped for some time now. i have been unable to login into my account to see the details, it keeps saying try again later etc. i got my current invoice for the month though, that billing cycle ended on the 19th - it is now the 30th?! what gives with the continual SLLLOOOWWWWW internet?! i am only on the 256k plan, but the speed tests gives me a download speed of 7kb/s. YES THAT IS JUST A SEVEN. should it even be that low if i have been shaped to 64? i have never had internet this slow and its painful! i cant wait to churn, better value and better speed. if anyone has any insight that would be nice. but still a couple more weeks to put up with this hope it improves.

PT_Albert
01-11-2009, 01:23 AM
Hello there,

Your data usage is based on your calender month, IE your data usage resets on the 1st of each month. If you are located on the easy coast you should be unshaped now as its presently 2AM on 1st of November.

Can you also give the PeopleNet portal another go, I've tested this a few moments ago and this seems to work okay

Thanks
Albert