What Happens If My Netcomm Modem Is Faulty?

[forumadmin]

Warranty Returns on NetComm Modems


All NetComm products ordered through SwiftDSL have a priority warranty service.

Customers are encouraged to register their ADSL Modem / Router via NetComm’s web site www.netcomm.com.au. Upon registration you shall receive an additional 24 months warranty free of charge (total warranty period 36 months).

If a customer experiences technical difficulties with their ADSL Modem / Router and requires assistance they should contact NetComm’s technical support department directly.

Email: support@netcomm.com.au (approximate response time 24 hours)
Phone: +61 2 9424 2070 (Monday – Friday, 9.00 am – 5.00 pm, AEST)
Fax: +61 2 9424 2010
Web: www.netcomm.com.au (Includes access to NetComm Knowledge Base - available 24 hours)

When contacting NetComm’s technical support department, please have the following information available to assist us in the handling of your call in a timely manner.

• Model Number
• Serial Number
• Supplier (Swiftel)
• Date of purchase
• Customer Name
• Customer Contact Details
• Brief description of product fault

If an ADSL modem / router is classified DOA (Dead on Arrival) by NetComm’s technical support, a replacement product will be made available and issued under NetComm’s standard warranty terms & conditions.

It is important to note that, from June 1st 2003, SwiftDSL Helpdesk will not be able to assist with the replacement of DOA or faulty products.

[noob]

Hi:
i had a DOA modem and i didn't know about the offer by Netcomm, but anyways.. instead i took a 4 hour drive to Lane Cove to get a replacement, but it seems to be another DOA product, what should i do?

[Sam]

Two in a row ?

Unlikely.....

[forumadmin]

"but it seems to be another DOA product, what should i do?"

You should call support on:

1300 360 195

or email support on:

adslsupport@swiftel.com.au

[warhol]

Originally posted by Sam
Two in a row ?

Unlikely.....

Two in a row very likely. My first NB 1300 had to be replaced withing the first couple of weeks. the replacement has a different problem. It too is a piece of crap. Time for these rip offs to go out of business.

[lloyd]

2 in a row is possible

happened to me
but yet lane cove is only 20mins from me

[nuts]

my netcomm1300 only worked for 2 days then stoped now iv been 6 days with out adsl and thats how long it took swiftel to find out :(















-----------------------------------------------------------------------
the biggest mistake of my life was buying netcomm1300

[fanger]

Originally posted by Sam
Two in a row ?

Unlikely.....

I had bought a netcomm 1300 before I churned to swiftel and I went through 4 of them.It would work for a month or so then stop so I ended up taking to netcomm directly instead of just getting one off the place I got it from and I havn't had a problem since.Its the eprom in the modem they always stuff up.

[Mr_Wizz]

Originally posted by Sam
Two in a row ?

Unlikely.....
I had my NB1300PLUS4 for a week and then it died on a Friday night... and with the long weekend means I had to wait that little bit extra before I could even make the service call. Now I'm waiting for them to give me the RA number.

I ended up paying for a dial-up account because I feel this is not going to take a day or two to replace.

I hope this is not going to become a common thing (sending the unit back every month.)

The one thing to note is...
The last screen I was in was 'Code Update'.
Now which buttons did I press... Hmmm...
I feel that there may be a bug in the firmware that may accept a blank field as a filename. If you click on 'upload' or the other button (I can't remember what it was... Could be 'Cancel Download') it may cause the firmware to erase part of its code.
Mine came up with ADSL Module not loaded.
Then that was it.

Can't ping it....
Can't view it...
Can't reflash it...
Can only send it back to Netcomm.

Regards
Scott

[Mr_Wizz]

Hi eveyone,

Just a quick note to let everyone know that it took NetComm five business days to get the unit back to me... (NB1300 Plus4 - Died).
I sent it on a Wed and it got back to me on the following Wed.
Came via Aust-Post Air-Express.

I'm very happy with the service and response time from NetComm.

PS: I even got an e-mail telling me the unit was shipped and a tracking number to follow it's journey.

Regards
Scott

[ph33x]

My Netcomm NB1300 died this morning (I am online again by 2:00PM same day) I drove to LaneCove (4 hour drive) After speaking to a technician named Paul. He aked me to go there with my old modem and he'd replace it, I went there, and sure enough within 10 minutes I had a replacement (this one works well) with the latest firmware, and a new installation CD (The old one dosent work with the new firmware. If anything the speed/reliability seems improved...

Good work Netcomm - And thanx Paul!
Glen

[ph33x]

Originally posted by Mr_Wizz
I had my NB1300PLUS4 for a week and then it died on a Friday night... and with the long weekend means I had to wait that little bit extra before I could even make the service call. Now I'm waiting for them to give me the RA number.

I ended up paying for a dial-up account because I feel this is not going to take a day or two to replace.

I hope this is not going to become a common thing (sending the unit back every month.)

The one thing to note is...
The last screen I was in was 'Code Update'.
Now which buttons did I press... Hmmm...
I feel that there may be a bug in the firmware that may accept a blank field as a filename. If you click on 'upload' or the other button (I can't remember what it was... Could be 'Cancel Download') it may cause the firmware to erase part of its code.
Mine came up with ADSL Module not loaded.
Then that was it.

Can't ping it....
Can't view it...
Can't reflash it...
Can only send it back to Netcomm.

Regards
Scott

Ya!!! I did the same thing!!! I went to Code Update! Anyone who feels like "Code Updating" I wouldn't until I speak to a technician at Netcomm or at least Swift.

Otherwise you could (very easily and mistakebly) driving/posting your modem to Netcomm for replacement.

Hmm.. Yes this does seem to be an EPROM problem, so I wonder if Netcomm is reprogramming the Modems with new EPROM versions (I got latest flah when I picked up the new modem) and handing them back out again? (Prolly dosen't matter anyway heh)

[thunder]

Wish I had seen this Forum before I got my nb1300plus4. Mine lasted 1hr before the link light died, was still doing the setup. Sent it back to NetComm yesterday. I now have a New ADSL connection and have not got to use it you. Lucky I hace not cancelled my dialup yetlink light died